![]() ![]() When we took out this loan we gave the bank all of our personal information including our first, middle, and last names as required on the loan application. We have never missed a payment and have always payed on time. Personally I wanted to ditch this bank from the start, but was outvoted by my wife.Ī few years ago we took out a personal loan to pay off a debt we acquired after the passing of my wife's mother. After a week and a half the bank finally found our money, That was just the beginning of a long list of bad experiences. They had put our money into the wrong account, so after bouncing numerus checks, and being charged for every bad check, we made an appearance at the bank to get to the bottom of the mess. First off, we set up a checking account and deposited all of our money into it, then a week after we tried to use our checking account, the bank said we had no money in the account. From the very beginning this bank made one horrible mistake after another. My wife and I have been banking with BB&T for many years, ever since it opened and took over our old bank. I request that they send the card at no cost and apologize to me given the trouble they caused. Without a tracking number, the bank asks me to take their word as true (“we’ve sent your card on February the 8th”) and to pay for the delivery failure. I believe there is a legal issue here, having been through the same thing with another financial institution, who backed off and sent the new card for free: if the sender does not provide the customer with a tracking number, delivery is their responsibility (it should be, always, regardless of the tracking number). I still don’t know if I will get a tracking number while requesting a new card and paying much more than the USPO charges. He told me that, having checked my account, my card would arrive that week (the week that ended on February the 29th). The card still did not arrive on the 23rd, when I had a scheduled phone call with my manager. She told another option was to wait a few days. She wasn’t sure whether requesting a new card for $30 would be through a tracking number shipment method. The person I contacted on the 20th didn’t know how to advise me, confirmed that the card had been sent and didn’t have a tracking number. First, I received an email asking me to activate the card and telling me that if I hadn’t received it, to contact them. ![]() My debit card expired on February the 30th. I have been a customer at BBT (Branch Banking and Trust Company) for four years with a clean record. Social presence may be found on Facebook, Twitter, LinkedIn and Google+.Įxperienced poor service? File a complaint here! In 1913 the charter was changed to read Branch Banking and Trust. In 1872 he joined Thomas Hadley in starting a private banking firm. The corporate office phone number is 33.Īlpheus Branch recovered from the Civil War, enrolled in military school, married and started a small mercantile business. King you may address you envelope with Branch Banking and Trust Corporation, 200 West Second Street, Winston-Salem, North Carolina 27101. If you would like to send postal correspondence to CEO Kelly S. There are printable pages and Customer Service tools here. You may also find Contact Us information here. If you have a problem with your BB&T account or service received you may call 1-80. Financial services offered include banking, lending, investing, retirement and insurance. BB&T is publicly traded on the NYSE:BBT and has over 33,000 employees as of 2015. In 2014 their assets were reported as US 184 billion. Branch Banking and Trust Corporation is one of the largest financial services holding companies in the Unites States.
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